Sales Support Executive

Background

For over 20 years, Monty’s Bakehouse has created chef-developed comfort food for every journey, from tasty handheld snacks to satisfying onboard meals. Monty’s Bakehouse is a wholly owned subsidiary of SATS, Singapore. SATS are Asia’s leading airline caterer and also sells its products and services into a wide range of non-airline sales channels via SATSmanufacturing units in Singapore, China and throughout SE Asia. SATS also has trading relationships with many of the world’s leading food brands. All Monty’s Bakehouse colleagues are therefore encouraged and required to build close working relationships with their counterparts in Singapore with the aim of understanding SATS strategy and initiatives and leveraging SATS capability within their respective discipline. For more information visits www.sats.com.sg.

Reports To

Key Account Manager

Job Purpose

The Sales Support Executive will be responsible for undertaking a wide range of administrative tasks, in order to support our Key Account Managers and Business Development Managers. The individual will be responsible for managing a number of internal sales processes, working to deadlines, and escalating any issues should they arise. The Sales Support Executive will have a strong customer service focus, an eye for detail and the ability to build strong relationships with both internal and on occasions external customers. This is a key role, where the individual has an opportunity to make a significant contribution to achieving the objectives of the sales department and the wider business.

Key Accountabilities

1.    Undertake a variety of administrative tasks to support the sales process and ensure the success and follow up of client meetings.

2.    Manage a number of sales processes including the company’s Sales Sample process, to ensure that samples are prepared and delivered to customers locally and overseas in a timely and efficient manner.

3.    Support Sales Team in the overall preparation for customer presentations both remotely and at Monty’s Bakehouse.

4.    Update and maintain the CRM database, currently Salesforce, ensuring the information is up to date and facilitates effective communications with potential and existing clients.

5.       Development of materials to support sales across multiple customer types and geographies, such as Catalogues, presenters etc

6.       Champion the use of AI in the sales function, to improve quality and speed of delivery

7.    Undertake detailed research on the market, sector, clients and products to provide useful intel to build and develop market knowledge and awareness of consumer trends / behaviours, to support the acquisition, retention and growth of the company’s client base.

8.    Oversee the management of the electronic filing system on behalf of the sales team, ensuring the accurate filing, version control and management of all relevant documentation.

9.    Build and maintain relationships with external contacts and internal colleagues.

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Experience Required

·      Strong service background with experience of working in a customer focused role requiring an understanding of how to develop business relationships – external and internal.

·      Strong MS Word, Excel and PowerPoint skills. Knowledge of CRM systems such as Salesforce preferred.

·      A good command of the English language both orally and written. Languages in addition to English would be an advantage but not essential.

·      Good communication skills, with the ability to develop these in order to engage successfully when speaking, presenting or writing to clients.

·      Highly organised, strong attention to detail, with excellent time management abilities.

·      To self-motivated and enthusiastic, with a desire to progress and grow in the company and expand their role and responsibilities.

Equality, Diversity & Inclusion

Monty’s Bakehouse UK Ltd adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010.

We are committed to providing equal opportunities to all current and prospective employees.

Our recruitment policy is to seek candidates that bring the skills and team fit to our company that will enable us to continue to grow and prosper. In doing so, we believe in and consistently work towards a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all colleagues. From application to interview, we place skill and inclusion at the heart of all we do.

How we work with external stakeholders, clients and our suppliers is also of high important to us and we will take positive steps to ensure that all enjoy an experience with us that is fair, equitable and free from discrimination in their dealings with us.

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Apply For This Role

To apply for this role, please send your CV to Jo Rodway jo.rodway@montysbakehouse.co.uk.