Customer Services Manager
Lucy is the 4th longest serving member of staff (including the CEO) with over 9 years’ service, so there is very little that Lucy doesn’t know about Monty’s Bakehouse.
To date she has managed the company’s Marketing, Sales Operation and Insight functions. Lucy has always played a key role in the company’s annual attendance at WTCE (the World Travel Catering & Onboard Services) in Hamburg - the leading global event for travel catering and the company’s main trade show. From stand design to event logistics, marketing collateral to client meetings, there’s a good chance that Lucy has had a hand in it.
Lucy now works closely with Bridget (Head of Business Development) to ensure the successful delivery of our products and services to our clients. As Customer Services Manager, she is accountable for building the support framework across the business for the Account Managers and BDMs to deliver outstanding customer service, both externally to our clients and across the business with our internal teams.
For a little light relief outside work, she is currently studying for an MBA in Business Administration and Management, in between looking after her young son and sewing her own clothes. Our very own superwoman!